Help: printing your tickets from musicofvienna - pdf - e-mails

Printing your tickets

How it works

Printing your tickets is fast, simple and convenient. Here is how it works:

  • Buy your ticket(s).
  • Print your ticket
    Your ticket will be e-mailed to you as an attached PDF. Save the attachment onto your computer. You now have your ticket stored. Print it at your convenience. All you need is a program to display PDF-files, for example the free Adobe Acrobat Reader or the likewise free Foxit Reader.
  • Bring your ticket to the concert – Enjoy!

Printing your ticket is not a requirement however. You may also pick up your tickets at the concert hall ticket booth with your reservation number or a printout of the confirmation e-mail.

Frequently Asked Questions and Answers


Q. What are the benefits of printing my ticket?

Convenience!

  • You get your tickets right away, without waiting in line at the ticket booth.
  • You can print them out anytime. No more worrying about misplacing your tickets!

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Q. Which e-mail contains my ticket?

You will get two e-mails. The first is your order confirmation e-mail. This e-mail only confirms your order and may not be used for entry into the event. Shortly after, you'll get another e-mail containing your reservation number and your ticket as PDF attachment. You can now open the attachment and print out the ticket for entry into the event.

Alternatively you may also pick up your tickets at the concert hall ticket booth with your reservation number or a printout of the confirmation e-mail.

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Q. Do I need any special hardware or software to print my ticket?

You probably already have everything you need:

  • Printer - Any ink-jet or laser printer (color or black & white) with a resolution of 150 dpi or higher is able to print your tickets. Use plain white paper for best results.
  • A software to display PDF-files. For example Adobe Acrobat Reader 5.0 or higher or Foxit Reader – both can be downloaded for free.

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Q. Will this ticket be accepted for entry into the event?

Yes!

The ticket that is printed through your printer is a valid, legitimate ticket. Make sure you keep it in a safe place and protect it just like you would any other ticket.

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Q. What if I print more than one copy of my ticket or a photocopy is made?

Each ticket also shows the reservation number which is registered with the concert organiser. Only the first use of the ticket will be allowed entry.

Make sure you keep it in a safe place and protect it just like you would any other ticket. If more than one copy were to arrive, the attendants will know that the ticket has already been used. If there is a dispute the purchaser's name is printed on the ticket.

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Q. What if I did not receive my confirmation e-mail?

If you did not receive your confirmation e-mail after 3 working days, please contact us so we can help you with your order.

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Q. What if my ticket gets stolen?

Contact us and we will help you with your order.

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