Music of Vienna
Your trust is important to us. We are keenly aware of our responsibility to keep your privacy and data secure. When collecting, processing, or using your personal data, we will always treat it confidentially. Our employees and service partners are committed to data secrecy pursuant to applicable law and measures are put in place to guarantee that your data is stored, transferred and processed securely. Any personal information you provide when ordering or contacting us will only be used to fulfill your order and to respond to your requests and not shared with third parties. We do not reuse this information for another purpose and will never divulge your personal data for direct marketing purposes.
Controller as defined by the General Data Protection Regulation:
Music of Vienna - CrossOVER Thomas Zettelmayr SP
Blumberggasse 4/3 | 1160 Vienna | Austria
Our online business was designed from the ground up with security in mind and to comply with the strict requirements of the Payment Card Industry Data Security Standard (PCI-DSS). We employ only certified payment providers for credit card and online payments and use encryption (https) for all communications.
For your payment we only share your order number and order total but no personal information. In compliance with the PCI-DSS we do not record nor store any payment information like credit card number or bank details. This information is handled exclusively by our payment providers. More information about their privacy and data security policies can be found on their websites.
Using our website and cookies
Google Analytics and Google Remarketing
To learn more about the use of our website and to improve our offers and the information provided and to advertize our products to interested people, we employ Google Analytics and Google Remarketing provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
Google might combine this information with other information you’ve provided to them or they’ve collected from your use of their services. More information can be found in Google's Privacy & Terms here: https://policies.google.com/privacy/partners.
We then use the information collected and Google Analytics to gather aggregated and anonymous statistics with a view to improve our services and to enhance your user experience and Google Remarketing to display advertisements on Google and Google's partner websites based on previous visits to our website.
- Download and install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
- If you have a Google account, you can manage your settings related to advertising on Google and Google's partner websites here: https://adssettings.google.com/
- You can also disable the collection and use of data by clicking on the following link: Disable Cookies. An opt-out cookie will be set, which prevents the future collection of your data when visiting our website. You can enable data collection again by clicking on Enable Cookies.
Online advertising in general
If you want to know more about online advertising in general and manage / adjust settings not only related to our website, take a look at these websites:
- Your Online Choices - a guide to online behavioural advertising
- Network Initiative Consumer Opt Outs
Personal information when buying tickets and contacting us
When you buy tickets on our website, we will ask you for the following personal information in addition to the specifics of your order (concert, concert time, dinner option, etc.).
- Your name
- Your email address
- Your country
- Optional: your address
- Optional: a ticket holder name if you are ordering for someone else
- Optional: additional contact information of how we can reach you at the last minute if the concert is cancelled or if there are changes to the location
- Optional: additional notes to your order like vegetarian dinner
We use this information to send you an order confirmation via email, complete your order, Generate and send your printable ticket (your name, or the ticket holder's name, will appear on the ticket) and your reservation number by email and contact you to respond to enquiries or to provide notices to you regarding your ticket order.
In some cases completion of your order requires that we share some of your personal information with our service partners that are directly involved in the completion of your order — reserve seats under your name at restaurants for dinner packages or concert partners if we are not the concert organizer. In such cases, we will only share your name or the ticket holder's name, your order number and special requests (ie. vegetarian dinner) but no other personal information.
We will send a one time reminder for orders that are not payed for, noting that unpayed orders do not constitute a reservation of seats. Payments are however not obligatory. Unpayed orders will be automatically deleted after one month.
Records about your order will be kept for accounting purposes as required by and in accordance with Austrian law. After that, your order and all associated data will be anonymized and all personal information deleted. We only keep an anonymous record of every order for statistic purposes.
When contacting us
When you contact us with a question or provide us with information by email we may keep a record of that correspondence and information locally at our office for up to 6 months. If your question or information is linked to an order, we may keep a record of that correspondence at our Austrian office for up to 18 months after the performance, to be able to handle disputes, refunds and to respond to additional questions and requests. If your message contains requests that extend or expand on your ticket order (e.g. request for different dinner options that were not provided at the time of the original order), we may share this information with our service partners.
When you contact us using the contact form, the information you provide (your name, email address, order number and your message) will be converted into an email and sent to us. It will be processed as described above.
Enquiries about, updates and deletion of data
You have the right to enquire about, update, correct or delete personal information stored by us. To do so please send your request to or use our contact form.
Please note, that we cannot delete information required to fulfill an active order (unless you also want to cancel the order) and if we are not required by law to keep, possibly anonymized, records.
Right to lodge a complaint
You have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for us is: