Privacy policy
Music of Vienna

Your trust is important to us. We are keenly aware of our responsibility to keep your privacy and data secure. When collecting, processing, or using your personal data, we will always treat it confidentially. Our employees and service partners are committed to data secrecy pursuant to applicable law. We will never share any information with third parties, with the exception of our service partners who are directly involved in the completion of your order, or if we are required by law or to protect our computer systems and rights and to prevent fraud. All personal information you provide when ordering or contacting us will only be used to fulfill your order and to respond to your requests.

On this page we, Music of Vienna - CrossOVER Thomas Zettelmayr EPU, describe

  • what information we collect, why we collect it, and how we use it,
  • how we use cookies and how you can disable the use of cookies,
  • how you can enquire about, update, correct or delete personal information
  • and how you can contact us for any question regarding our privacy policy.

Controller as defined by the General Data Protection Regulation:
Music of Vienna - CrossOVER Thomas Zettelmayr EPU
Blumberggasse 4/3
1160 Vienna
Austria

We reserve the right to update this privacy policy from time to time by publishing changes on our website. This privacy policy was last updated October 2017.

Using our website and cookies

We use Google Analytics and Google Adwords provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google") to improve the offers on our website and and to advertize our products. Google uses cookies, small text files stored by your web browser when you visit our website and that permit analysing the use of our website. Collected information, like for example which page was visited, search words or the visitor's IP address, will be transmitted to and stored by Google on servers in the United States. Because of activated IP anonymization, Google will truncate/anonymize the last octet of the IP address if you visit our site from a Member State of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. Any information collected will not be associated with any other data held by Google or with any personal information you provide when ordering or contacting us. On our behalf Google will use this information for the purpose of evaluating and reporting about the use of our website and about our advertising efficiency.

You can disable the use of cookies and with it the analysis of this website's use by selecting the appropriate settings in your browser (please refer to your browser's help function to learn more about cookie controls). The functionality of this website will not be affected by the refusal of cookies. Furthermore you can also prevent the collection and use of data by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout?hl=en. Alternatively you can also disable the collection of data by clicking on the following link: Disable Cookies. An opt-out cookie will be set, which prevents the future collection of your data when visiting our website. You can enable data collection again by clicking on Enable Cookies.

You can find Google's privacy policy here: https://www.google.com/intl/en/policies/privacy/.

Personal information when buying tickets and contacting us

When you buy tickets on our website, we will ask you for the following personal information in addition to the specifics of your order (concert, concert time, dinner option, etc.).

  • Your name
  • Your email address
  • Your country
  • Optional: a ticket holder name if you are ordering for someone else
  • Optional: additional contact information of how we can reach you at the last minute if the concert is cancelled or if there are changes to the location
  • Optional: additional notes to your order like vegetarian dinner

We use this information to complete your order — reserve your seats and process your payment (see Payment information below

  • Send your order confirmation via email
  • Generate and send your printable ticket (your name, or the ticket holder's name, will appear on the ticket) by email
  • Contact you to respond to enquiries or to provide notices to you regarding your ticket order
  • In some cases completion of your order requires that we share some of your personal information with our service partners that are directly involved in the completion of your order — reserve seats under your name at restaurants for dinner packages or concert partners if we are not the concert organizer. In such cases, we will only share your name or the ticket holder's name, your order number and special requests (ie. vegetarian dinner) but no other personal information

    We will send a one time reminder for orders that are not payed for, noting that unpayed orders do not constitute a reservation of seats. Payments are however not obligatory. Unpayed orders will be automatically deleted after one month.

    Records about your order will be kept for up to 18 months after the day of the performance for accounting purposes and to be able to resolve disputes and handle refunds. After that, your order and all associated data will be anonymized and all personal information deleted. We only keep an anonymous record of every order for statistics and accounting purposes as required by and in accordance with Austrian law.

    Credit card and online payments

    Credit card and online payments are handled by our certified and secure payment providers mPAY24 and Sofort. by Klarna. For your payment we only share your order number and order total but no personal information. We do not record nor store any payment information like credit card number or bank details. This information will be handled exclusively by our payment provider. More information about their privacy and data security policies can be found on their websites.

    If you provide your credit card information by fax or phone, we will securely transmit this information to mPAY24 for processing and destroy any record. We do not store credit card information.

    When contacting us

    When you contact us with a question or provide us with information by email we may keep a record of that correspondence and information locally at our office for up to 6 months. If your question or information is linked to an order, we may keep a record of that correspondence at our Austrian office for up to 18 months after the performance, to be able to handle disputes, refunds and to respond to additional questions and requests. If your message contains requests that extend or expand on your ticket order (e.g. request for different dinner options that were not provided at the time of the original order), we may share this information with our service partners.

    When you contact us using the contact form, the information you provide (your name, email address, order number and your message) will be converted into an email and sent to us. It will be processed as described above.

    Enquiries about, updates and deletion of data

    You have the right to enquire about, update, correct or delete personal information stored by us. To do so please send your request to or use our contact form.

    Please note, that we cannot delete information required to fulfill an active order (unless you also want to cancel the order) and if we are not required by law to keep, possibly anonymized, records.

    Questions regarding our privacy policy?

    If you have any questions about our privacy policy please contact us by email at or use our contact form.